1. How long does the data recovery process take?

Recovery time depends on the complexity of the issue and the condition of the device. Typically, the process can take anywhere from 3 to 10 business days. Urgent cases may be expedited for an additional fee.

2. Will I be informed throughout the process?

Yes, we provide regular updates on the recovery status. You will be informed of the diagnosis results, costs, and any developments in the recovery process.

3. What happens if my device is too damaged for data recovery?

In the rare case that data cannot be recovered, we will notify you and return your device free of charge, or we can securely dispose of it upon your request.

4. What should I do if my device starts making strange noises or malfunctioning?

Immediately power off the device and do not attempt any DIY repairs. Strange sounds, such as clicking or grinding, can indicate mechanical issues that could lead to further damage. Bring the device to us as soon as possible for a professional diagnosis.