1. How do I send my damaged device to ProDataRecovery for data recovery?

You can send your device via a reliable courier service (DHL, FedEx, UPS, etc.) that offers tracking and insurance. Alternatively, you can drop off your device at one of our offices or drop-off locations

2. Can I drop off my device in person?

Yes, you are welcome to drop off your device at our office or designated drop-off points. Please schedule an appointment before coming. Drop-off locations include:

3. How should I package my hard drive or digital device for shipping?

To ensure safe transportation and prevent further damage, follow these steps:

• Step 1: Place the hard drive or device in an anti-static bag or wrap it in anti-static bubble wrap.
• Step 2: Use a sturdy box with foam, packing peanuts, or cushioning material to prevent movement inside the box during transit.
• Step 3: Seal the box securely and label it with “Fragile” and “Handle with Care”.

4. What if I don’t have an anti-static bag?

If you don’t have an anti-static bag, you can wrap the device in anti-static bubble wrap or a soft cloth. If neither is available, regular bubble wrap can be used, but anti-static materials are preferred.

5. Can I ship multiple devices together?

Yes, but make sure each device is individually wrapped in anti-static bubble wrap or a protective layer and separated with foam or cardboard to prevent them from touching during transit.

6. Should I use insurance for shipping my device?

It is highly recommended to use insurance and a tracking service when shipping your device, especially if the data is crucial or the device is valuable.

7. How do I provide the tracking information?

Once shipped, you can share the tracking number with us so we can monitor the delivery process and ensure prompt reception.

8. What should I do if my device is damaged by water or fire?

For water-damaged or fire-damaged devices:

• Do not attempt to dry them out. Place the device in a sealed, airtight bag and send it directly to us. Drying it out yourself may cause further corrosion or damage.
• Avoid trying to turn the device on, as this could cause more damage.

9. Can I use standard bubble wrap or packaging materials?

It’s best to use anti-static bubble wrap. If unavailable, regular bubble wrap is acceptable, but ensure it’s padded well to avoid movement during shipping.

10. Can I send accessories like power cables with the device?

No, it's not necessary to send accessories like power cables, chargers, or other peripheral items unless specifically requested. This reduces the risk of damage to your device in transit.

11. What do I do if I have multiple devices for recovery?

If sending multiple devices, wrap each device individually in anti-static bubble wrap and ensure they are separated by foam or padding to avoid contact during transit.

12. Is there a specific address to send my device to?

Yes, you can directly send your device to:

ProDataRecovery.be
Excelsiorlaan 13
1930 Zaventem, Belgium

If you prefer, you can come to this address in person and deliver your device yourself too. 

13. How do I know when you will work on my case?

As soon as we receive your package, we will inform you that we have your device(s). Afterwards, we will keep you updated with each step along the way: diagnosis, data recovery, and delivery of your data. In each step, we will send you an email and/or SMS (based on your preference) to update you about your case.